1. Returns & Refund Eligibility

We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the following conditions:

• The item must be returned within 7 days of delivery.

• The product must be unused, in its original packaging, and in resalable condition.

• Proof of purchase (receipt or order confirmation) is required.

• Certain items, such as custom-made, clearance, or final-sale items, are non-refundable unless defective.

2. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5 business days.

• Shipping fees are non-refundable, except in cases where the return is due to a defective or incorrect item.

3. Damaged, Defective, or Incorrect Items

• If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving the order.

• We may request photos or videos as proof of the issue.

• A replacement or full refund will be provided at no additional cost to you.

4. Return Shipping

• Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

• We recommend using a trackable shipping service to ensure we receive your return.

• If the return is due to our error, we will provide a prepaid return label.

5. Exchange Policy

• We offer exchanges only for defective or damaged items.

• If you wish to exchange an item for a different model or color, you must return the original item and place a new order.

6. Late or Missing Refunds

• If you haven’t received your refund after the processing period, please check with your bank or payment provider.

• If the issue persists, contact us at social@lightingfordecor.com for further assistance.

7. Cancellations

• Orders may be canceled within 24 hours of placement if they have not yet been processed for shipping.

• Once an order is shipped, it cannot be canceled, and you will need to request a return.

8. Contact Information

If you have any questions or need assistance with a return, please contact our support team:
📧 Email: social@lightingfordecor.com