Refund Policy
1. Returns & Refund Eligibility
We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the following conditions:
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The item must be returned within 7 days of delivery.
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The product must be unused, in its original packaging, and in resalable condition.
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Proof of purchase (receipt or order confirmation) is required.
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Certain items, such as custom-made, clearance, or final-sale items, are non-refundable unless defective.
2. Refund Process
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5 business days.
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Shipping fees are non-refundable, except in cases where the return is due to a defective or incorrect item.
3. Damaged, Defective, or Incorrect Items
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If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving the order.
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We may request photos or videos as proof of the issue.
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A replacement or full refund will be provided at no additional cost to you.
4. Return Shipping
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Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
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We recommend using a trackable shipping service to ensure we receive your return.
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If the return is due to our error, we will provide a prepaid return label.
5. Exchange Policy
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We offer exchanges only for defective or damaged items.
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If you wish to exchange an item for a different model or color, you must return the original item and place a new order.
6. Late or Missing Refunds
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If you haven’t received your refund after the processing period, please check with your bank or payment provider.
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If the issue persists, contact us at social@lightingfordecor.com for further assistance.
7. Cancellations
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Orders may be canceled within 24 hours of placement if they have not yet been processed for shipping.
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Once an order is shipped, it cannot be canceled, and you will need to request a return.
8. Contact Information
If you have any questions or need assistance with a return, please contact our support team:
📧 Email: social@lightingfordecor.com